Service, Maintenance and Support

Service, Maintenance and Technical Support

With Jason Burgess leading the Service Division and Sue Baker heading Service Administration, Control & Electric has one of the most experienced service teams in the Canberra and surrounding region.

Our Service Technicians pride themselves on the varied and personalised service options we provide to our valued clients in sometimes challenging timeframes and environments.

Our Service division perform scheduled service and maintenance activities and call-out services for new and existing installations. We provide maintenance and service customised to suit individual client needs. Services can include different levels of specialised service to SIEMENS BMCS systems, right through to providing all-encompassing complete maintenance to the entire mechanical system.

Our Service technicians are SIEMENS Apogee trained and also have extensive experience with many other types of controls and HVAC systems in general. All service Personnel attend regular internal and national training as well as WHS updates to ensure they are compliant with current practices and technologies.

Control & Electric Service Technicians are all mobilised via a modern fleet of service vehicles and are provided with modern technology tools and equipment to facilitate efficient, effective on-site or remote dial-in response 24/7. Service response jobs are booked, dispatched and tracked electronically via our customised C&E Service suite software that has been specifically developed and designed to facilitate fast and efficient service responses to our customers.

Thermal Imaging

Thermal Imaging has evolved into an incredibly valuable diagnostic tool for predictive maintenance and can identify potentially serious equipment faults often not visible to the naked eye. Detecting abnormalities in the early stages ensures remedial action can be taken prior to costly system failures and down time. Importantly, infrared scans are non-intrusive and don’t require system shutdowns. Scans are performed whilst equipment is fully functional and under load.

Most electrical and mechanical faults are preceded by a change in temperature. Programmed thermal imaging alerts you to those changes, ensuring your workplace and equipment remains safe and productive. With early detection and remedial action you can prevent equipment failure, unplanned shutdowns and possibly fires detrimental to your business activities and human safety.

Additionally, thermal imaging extends the life of your equipment by tackling potential problems before they emerge. A lose connection may only need a simple re-tighten but a burnt connection may require a entire component replacement. Our Service division provides the Thermal Imaging service which can include electrical switchboards, electric motors and bearings.